CAD CAM TECH
(RSC Technology Ltd)
PRIVACY POLICY
Last updated: April 2026 | Applies to: cadcamtech.co.uk
About this policy: Cad Cam Tech (RSC Technology Ltd) is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what your rights are under UK GDPR and the Data Protection Act 2018.
1. Who We Are
The data controller for cadcamtech.co.uk is:
Cad Cam Tech (trading name of RSC Technology Ltd)
Company Registration No: 10908501
Registered Office: 49A Lyth Hill Road, Bayston Hill, Shrewsbury, SY3 0EU
Email: oksana@cadcamtech.co.uk
Website: cadcamtech.co.uk
Phone: +44 (0) 7775 934033
We are not required to appoint a Data Protection Officer (DPO) as we are a small business that does not carry out large-scale or systematic processing of personal data. Any data protection queries should be directed to oksana@cadcamtech.co.uk.
2. What Personal Data We Collect
We collect personal data in the following circumstances:
2.1 Contact Form Enquiries
When you submit an enquiry through the contact form on cadcamtech.co.uk, we collect:
• Your name
• Your email address
• Your phone number (if provided)
• Your company name (if provided)
• The content of your message
2.2 Website Analytics
When you visit cadcamtech.co.uk, we collect data about your browsing behaviour through Google Analytics 4. This includes:
• Pages visited and time spent on each page
• Your approximate geographic location (country/region level — not precise location)
• Device type, browser type, and operating system
• Referring website or search term that brought you to our site
• IP address (anonymised before storage by Google Analytics)
We do not use this data to identify you personally. It is used only in aggregate form to understand how the site is being used and to improve it.
2.3 Business Enquiries and Quotation Requests
When you request a quotation or enter into a business relationship with us (whether via the website, email, or in person), we may collect:
• Your name and job title
• Your business name, address, and contact details
• Details of your project or requirements
• Purchase Orders and correspondence
• Payment information (invoices and payment records — we do not store card data)
2.4 Email Correspondence
If you contact us directly by email, we will hold the content of that correspondence and the contact details you provide, for as long as is necessary to respond to your enquiry and manage our business relationship.
2.5 Data We Do Not Collect
We do not collect:
• Sensitive personal data (health, racial or ethnic origin, political opinions, religious beliefs, biometric data, etc.)
• Data from children (our services are directed exclusively at business professionals)
• Payment card details (we use bank transfer for invoiced work)
3. Why We Use Your Data (Lawful Basis)
Under UK GDPR, we must have a lawful basis for processing personal data. The table below sets out our lawful basis for each type of processing:
| Purpose of Processing | Type of Data | Lawful Basis (UK GDPR Art. 6) |
| Responding to contact form enquiries | Name, email, message content | Legitimate interests (Art. 6(1)(f)) — responding to genuine business enquiries is a legitimate interest of ours that does not override your rights. |
| Providing quotations and fulfilling contracts | Contact details, project requirements, correspondence | Contract (Art. 6(1)(b)) — processing is necessary to perform the contract or take pre-contractual steps at your request. |
| Sending invoices and managing payments | Business name, address, payment records | Legal obligation (Art. 6(1)(c)) — we are required to maintain financial records under the Companies Act 2006 and HMRC requirements. |
| Website analytics (Google Analytics) | Anonymised IP, pages visited, device data | Consent (Art. 6(1)(a)) — we rely on your consent, given via the cookie banner, before any analytics cookies are set. |
| Complying with legal obligations | Any relevant data | Legal obligation (Art. 6(1)(c)) — to comply with applicable laws, regulations, or court orders. |
4. How We Use Your Data
We use the personal data we collect only for the purposes described above. Specifically:
• To respond to enquiries and provide information about our robotic automation services.
• To prepare and send quotations for potential projects.
• To fulfil contracts — including project planning, installation, and training.
• To issue and manage invoices and maintain financial records.
• To improve cadcamtech.co.uk based on anonymous usage analytics.
• To comply with our legal obligations under UK law.
We do not use your data for:
• Direct marketing emails or newsletters (unless you have specifically signed up for updates).
• Selling or sharing your data with third parties for their own marketing purposes.
• Automated decision-making or profiling.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share data with trusted third parties only where necessary:
| Recipient | Purpose | Safeguard |
| Google LLC (Google Analytics) | Anonymous website analytics | UK-US Data Bridge. Google’s privacy policy: policies.google.com/privacy. IP addresses are anonymised before transfer. |
| WordPress.com / Automattic | Website hosting and CMS | Data held in UK/EEA. Automattic’s privacy policy: automattic.com/privacy. |
| Our accountant / HMRC | Financial record-keeping and tax compliance | Legal obligation — only as required by law. |
| Subcontractors / engineers | Delivery of robotic installation projects | Only project-relevant information shared; bound by confidentiality obligations. |
| Legal or regulatory authorities | Compliance with court orders or legal obligations | Only when required by law. |
6. International Data Transfers
Google Analytics may transfer data to the United States. This transfer is covered by the UK-US Data Bridge, which provides an appropriate level of protection for personal data transferred from the UK to certified US organisations.
We do not otherwise transfer personal data outside the United Kingdom or European Economic Area.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law.
| Type of Data | Retention Period | Reason |
| Contact form enquiries (not converted to a project) | 6 months from last contact | Legitimate interests — to follow up on active enquiries. |
| Project records (contracts, correspondence, invoices) | 7 years from project completion | Legal obligation — Companies Act 2006 / HMRC record-keeping requirements. |
| Financial records (invoices, payment data) | 7 years | Legal obligation — HMRC. |
| Website analytics data (Google Analytics) | Up to 14 months (GA4 default) | Consent — retained in line with Google Analytics data retention settings. |
| Cookie consent records | 1 year from consent | Legal compliance — PECR. |
| Email correspondence | 3 years from last contact (or 7 years if project-related) | Legitimate interests / legal obligation. |
When data is no longer needed, we securely delete or anonymise it.
8. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include:
• Our website is served over HTTPS (SSL/TLS encryption) for all pages.
• Access to our email and business systems is password-protected with two-factor authentication where available.
• We do not store payment card details — all payments are made by bank transfer.
• Personal data held in email and documents is accessible only to RSC Technology Ltd personnel.
• We regularly review our security practices.
9. Your Rights Under UK GDPR
You have the following rights in relation to your personal data. These rights apply in most circumstances, though some exceptions exist:
| Your Right | What It Means |
| Right of Access | You can request a copy of the personal data we hold about you (a ‘Subject Access Request’ or SAR). We will respond within one calendar month. |
| Right to Rectification | If we hold inaccurate or incomplete data about you, you can ask us to correct it. |
| Right to Erasure (‘Right to be Forgotten’) | You can ask us to delete your personal data in certain circumstances — for example, where it is no longer necessary for the purpose it was collected. |
| Right to Restrict Processing | You can ask us to stop using your data in certain circumstances while a dispute is resolved. |
| Right to Data Portability | Where processing is based on consent or contract, and is carried out by automated means, you can request your data in a structured, commonly used, machine-readable format. |
| Right to Object | You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds. |
| Right to Withdraw Consent | Where processing is based on consent (e.g., analytics cookies), you can withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly. ico.org.uk | 0303 123 1113. |
To exercise any of these rights, please contact us at oksana@cadcamtech.co.uk. We may need to verify your identity before processing your request. We will respond within one calendar month of receiving a valid request.
10. Cookies
Our website uses cookies and similar technologies. For full details of the cookies we use, how to accept or reject them, and your consent choices, please see our Cookie Policy at:
cadcamtech.co.uk/cookie-policy
11. Links to Other Websites
Our website contains links to third-party websites (such as Universal Robots, Autodesk, and our client and partner sites). We are not responsible for the privacy practices of those sites and this Privacy Policy does not apply to them. We encourage you to read the privacy policy of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the law, or in the services we offer. The ‘last updated’ date at the top of this document will be revised when changes are made. Where changes are material, we will take reasonable steps to draw them to your attention.
We recommend reviewing this page periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact:
Cad Cam Tech (RSC Technology Ltd)
Data Enquiries Contact: Oksana
Email: oksana@cadcamtech.co.uk
Address: 49A Lyth Hill Road, Bayston Hill, Shrewsbury, SY3 0EU
Phone: +44 (0) 7775 934033
If you are not satisfied with our response, you can contact the ICO:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF